Privacy Policy

Information we collect

We may collect your name, company, email address, phone number, country, requested product family, application details, and message content. We collect this information only when you submit it through a form or direct business communication.

How we use information

Corning uses submitted information to respond to inquiries, route requests to suitable advisors, prepare preliminary recommendations, and maintain a record of business communication. We do not use inquiry details to create unrelated consumer marketing profiles.

Application details may be used to understand whether a request is a catalog question, a documentation-sensitive selection issue, a calibration planning topic, or a replacement review. This helps Corning avoid asking unrelated follow-up questions and keeps the response focused on the laboratory workflow described by the sender.

Sharing and retention

Information may be shared with Corning staff, service partners, or logistics contacts when needed to answer the request. Records are retained for business, compliance, and follow-up purposes according to internal retention practices.

When a request involves a country, region, or service location outside the first response team, the inquiry may be routed to a qualified contact who can address availability, documentation, or service timing. Corning limits that routing to the business purpose connected to the submitted request.

Your choices

You may ask Corning to update or remove inaccurate contact details. Some records may remain where required for legitimate business, legal, or compliance reasons connected to previous communication.

You may also ask not to receive nonessential follow-up communication. Operational messages about an active quote, document request, service issue, or unresolved support question may still be sent while the request remains open.

Security

Corning uses reasonable administrative and technical measures to protect inquiry information. No website transmission can be guaranteed as perfectly secure, so customers should avoid submitting sensitive patient data, confidential formulas, or proprietary method details that are not needed for preliminary routing.